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Managing Your Subscription

How to view, upgrade, downgrade, or cancel your Alstrum subscription.

Viewing Your Current Plan​

  1. Log into Alstrum
  2. Click your profile icon (top right)
  3. Select Settings
  4. Click Subscription

You'll see:

  • Current tier (Free, Pro, or Founders)
  • Billing cycle dates
  • Payment method on file
  • Usage stats

Upgrading Your Plan​

Free to Pro​

  1. Go to Settings → Subscription
  2. Click Upgrade to Pro
  3. Enter payment information
  4. Confirm subscription
  5. Immediate access to all Pro features

Free/Pro to Founders​

  1. Go to Settings → Subscription
  2. Click Join Founders Circle
  3. Review Founders benefits
  4. Complete one-time payment
  5. Lifetime access activated
Founders Pricing

Price depends on spots remaining. Current tier pricing shown at checkout.

Downgrading Your Plan​

Pro to Free​

  1. Go to Settings → Subscription
  2. Click Manage Subscription
  3. Select Cancel Subscription
  4. Confirm cancellation
  5. Access continues until billing period ends
  6. Reverts to Free tier after

What You Lose on Downgrade​

  • Unlimited signals → 5/day
  • Real-time data → 15min delay
  • SMC analysis → Not available
  • Chart overlays → Basic charts only
  • Options signals → Not available

What You Keep​

  • Account and profile
  • Watchlist (limited to 10)
  • Trade history
  • Settings preferences

Cancellation​

How to Cancel​

  1. Go to Settings → Subscription
  2. Click Cancel Subscription
  3. Complete exit survey (optional)
  4. Confirm cancellation

Cancellation Policy​

  • No penalty for cancellation
  • Access continues until billing period ends
  • Data preserved on Free tier
  • Resubscribe anytime

Founders Cannot Cancel​

Founders Circle is a lifetime one-time purchase:

  • No recurring billing to cancel
  • Access never expires
  • Refund available within 30 days

Billing​

Payment Methods​

  • Credit cards (Visa, Mastercard, Amex)
  • Debit cards
  • Processed securely via Stripe

Billing Cycle​

  • Monthly: Charges on same date each month
  • Annual: Charges on anniversary date
  • Founders: One-time charge only

Updating Payment Method​

  1. Go to Settings → Subscription
  2. Click Payment Methods
  3. Click Update Card
  4. Enter new card details
  5. Save changes

Failed Payments​

If a payment fails:

  1. You'll receive an email notification
  2. 3-day grace period to update payment
  3. Access paused if not resolved
  4. Reactivates when payment succeeds

Invoices & Receipts​

Accessing Invoices​

  1. Go to Settings → Subscription
  2. Click Billing History
  3. View or download invoices

Invoice Contents​

  • Invoice date and number
  • Amount charged
  • Payment method (last 4 digits)
  • Service period

Tax Information​

Invoices include applicable taxes. Contact support for tax documentation needs.

Refunds​

Pro Tier Refunds​

  • 7-day money-back guarantee
  • Full refund if requested within 7 days
  • Contact [email protected]
  • Processed within 5-10 business days

Founders Refunds​

  • 30-day money-back guarantee
  • Full refund if requested within 30 days
  • Contact [email protected]
  • Founders spot released back to pool

After Refund Period​

Refunds not available after guarantee period. You can cancel to prevent future charges.

Enterprise Plans​

For organizations needing:

  • Multiple user accounts
  • Custom integrations
  • Volume pricing
  • Dedicated support

Contact: [email protected]

Common Issues​

"Can't see Pro features after upgrading"​

  1. Log out and log back in
  2. Clear browser cache
  3. Contact support if persists

"Charged but no access"​

  1. Check email for receipt
  2. Verify correct account
  3. Contact support with receipt

"Can't update payment method"​

  1. Ensure card isn't expired
  2. Check billing address matches
  3. Try different browser
  4. Contact support

Support​

Need help with billing?

  • Email: [email protected]
  • Response time: Within 24 hours
  • Include: Account email and issue description