Skip to main content

Frequently Asked Questions

Answers to common questions about Alstrum.

General​

What is Alstrum?​

Alstrum is an AI-powered trading platform that provides machine learning signals, AI analysis, and institutional-grade market insights for retail traders.

Do I need trading experience?​

Basic understanding of stocks helps, but Alstrum is designed to be accessible. Our Trace AI explains the reasoning behind every signal in plain language.

Is Alstrum a financial advisor?​

No. Alstrum provides information and analysis tools. We are not registered investment advisors. All trading decisions are yours. See our Risk Disclaimer.

What countries is Alstrum available in?​

Alstrum is available globally. Trade execution requires a supported brokerage (primarily US brokerages via SnapTrade integration).

Is there a mobile app?​

Alstrum works on mobile browsers. A dedicated mobile app is on the roadmap.

Signals & ML​

How accurate are the signals?​

Signal accuracy varies by market conditions. Confidence scores indicate model certainty, not guaranteed outcomes. Higher confidence (70%+) historically shows better performance, but past performance doesn't guarantee future results.

What's a confidence score?​

A percentage (0-100%) indicating how certain the ML model is about the prediction. Higher = more conviction. We recommend focusing on 60%+ confidence signals.

How often do signals update?​

  • Intraday signals: Continuous during market hours
  • Daily signals: Updated at market open
  • Options signals: Updated with market data

What models power Volt?​

Alstrum uses AlphaNet, a proprietary ensemble of neural networks trained on price action, fundamentals, options flow, and institutional patterns.

Why do some stocks have no signal?​

Not all stocks generate clear signals. Our model only outputs signals when it has sufficient confidence. No signal is better than a low-quality forced signal.

Can signals change?​

Yes. Signals are based on current data. A STRONG_BUY can become a SELL if market conditions change. Always check current signals before trading.

Features​

Can I automate trading?​

Not currently. Stryk requires manual order confirmation for all trades. Automated execution is on the roadmap.

Do you offer paper trading?​

The free tier lets you view signals without execution. For simulated trading, connect a paper trading account through your brokerage.

Can I connect multiple brokerages?​

Multiple brokerage connections will be supported when SnapTrade integration launches.

What is SMC?​

Smart Money Concepts - a methodology for identifying institutional trading patterns. Learn more →

How do order blocks work?​

Order blocks are zones where institutions placed large orders. Full explanation →

Data & Coverage​

What stocks are covered?​

Volt covers 8,800+ US equities across NYSE, NASDAQ, and AMEX.

What's your data source?​

Real-time data from Databento (professional-grade). Historical data from Polygon. All data is institutional quality.

Do you cover options?​

Yes. Options signals and analysis available for Pro and Founders tiers.

Do you cover crypto?​

Not currently. Crypto coverage is being evaluated for future release.

Do you cover international markets?​

Not currently. Focus is on US equities. International expansion is on the roadmap.

Billing & Account​

Can I cancel anytime?​

Yes. Cancel from Settings → Subscription. You'll retain access until the end of your billing period.

Do you offer refunds?​

  • Pro: 7-day money-back guarantee
  • Founders: 30-day money-back guarantee Contact [email protected] within the guarantee period.

What payment methods do you accept?​

Credit/debit cards via Stripe. We don't currently accept crypto or wire transfers.

Is my payment info secure?​

Yes. Payments processed by Stripe. We never see or store your full card number.

Can I upgrade or downgrade?​

Yes. Changes take effect based on your billing cycle. Manage subscription →

Technical​

What browsers are supported?​

Chrome, Firefox, Safari, Edge (latest versions). Mobile browsers supported for viewing, desktop recommended for trading.

Is my data secure?​

Yes. We use:

  • Auth0 for authentication
  • Stripe for payments (we never see your card)
  • Encrypted connections (HTTPS)
  • See our Privacy Policy for details

Why is data delayed on Free tier?​

Free tier uses 15-minute delayed data. This is industry standard for free services. Upgrade to Pro for real-time data.

The site isn't loading correctly​

Try:

  1. Clear browser cache
  2. Disable extensions
  3. Try incognito mode
  4. Try a different browser Contact support if issue persists.

Support​

How do I contact support?​

Email: [email protected] Response time: Within 24 hours

Is there a community?​

Founders Circle members have access to a private Slack community with direct team access.

Do you offer educational content?​

Yes. See our SMC Education section and Getting Started guides.

Where can I provide feedback?​

Email feedback to [email protected]. We read every message.

Have Another Question?​

If your question isn't answered here: